How can we help?
Quick guides for getting set up and getting the most from your profile.
How do I turn protection on?
Open Privio and tap the large power button on the Home screen. Allow Android's VPN permission when asked. When it shows Protected, filtering is active.
How do I add another device?
Connect it by scanning a QR code. The device shows a notice before it joins your account. You can see connected devices on the Devices screen.
Why does Privio ask for a VPN permission?
Privio uses a local VPN connection only to send the website names your device looks up to be checked. It does not read page content, messages or passwords.
How do I set a bedtime or school hours schedule?
Open Family, scroll to Schedule, choose the device and set its times. While a schedule is active, internet access on the device is blocked, and you are alerted if a device appears unprotected during one.
How do I block social media apps on a device?
Open Family, go to Social media and pick the device, then choose which apps to block. App Blocking uses Android's Accessibility service to detect an opened blocked app and return the device to the home screen. You can turn it off any time in Android settings.
How do I use content filters?
In Family, switch Explicit Content, Ads and Trackers on or off under Content filters.
How do I turn on low-latency mode?
Open Gaming and switch on Low-Latency Mode. Gaming DNS queries are routed through the fastest available resolver.
Will gaming mode block my games?
No. Recognized game platform domains stay exempt. Block Ads and Block Trackers only affect ads and trackers embedded in games and other apps.
What is a profile plan?
Each plan is a profile: Privacy, Privacy Premium, Family, Gaming or Business. See the pricing page for what each includes.
Do paid plans renew automatically?
No. Paid plans are purchased for a fixed period and end when it does. You only pay when you choose to buy or renew.
How do I delete my account?
You can delete your account at any time in your account settings, which starts deletion of your personal information.
Can't find an answer? Email support@privioapp.online.
